The Southfield Hotel (Part of Le Mirage Ltd) is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website or our mobile application and other online products and services when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.
Your full name and contact information.
Guest stay information, including date of arrival and departure, goods and services purchased, special requests made, your service preferences
Your reviews, feedback and opinions about our hotel.
Information collected through the use of closed circuit television systems and other security systems; and
Any other personal data you choose to provide to us.
Information We Collect From Other Sources: we may also obtain personal data from our third party service providers (such as information relating to the credit of guests) and from public sources and combine that with information we collect through our Site where we believe that it is necessary to help manage our relationship with you.
We may use your personal data for the purposes set out below.
For the performance of our agreement with you, in order to:
Process, confirm, provide and charge for hotel arrangements and restaurant reservations and our goods and services, and administer mobile (where applicable) and in person check in and check out;
Provide you with access to the content on our Site, and respond to your enquiries and requests for information and services; and
Monitor your use of our Site and your bookings, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services,;
Conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services; and
Provide for the safety and security of guests.
To comply with legal obligations to which we are subject:
Meet legal and regulatory requirements and administer general record keeping.
Use of information based on your consent:. Disclosures of Your Personal Data
We will only share your personal data with the following third parties:
Anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) in order to fulfill contractual obligations;
With any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of The Southfield
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of the hotel
With our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
With any other party at your consent or at your direction; and
Otherwise as permitted or required by applicable laws and regulations.
“Your Rights and Contact Us” below. If you opt out of these communications, we may still send you non-promotional communications, such as those about your reservation, unless we are prohibited from doing so by applicable laws. Retention of Personal Data
We have in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.
We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses. Your Rights and Contact Us